Tivo on Comcast Sucks

So we have had Tivo on Comcast for a full month now and I have to say, it sucks. It’s terribly slow and often gets a green screen of death. Can you say beta? Seriously, what is Comcast thinking releasing this buggy POS? It give’s Tivo a bad name.

The most annoying bug is the aforementioned green screen, where the entire screen fills with a bright green color and stays that way, seemingly frozen. After many times rebooting when this happens, I have learned a trick to recover from it, at least on my DVR. It usually “green screens” when watching a hi-def signal. I have found if you type a non hi-def channel on the remote keypad, the TV will change to that channel and come out of the green screen state. Then you’ll be able to change back to the HD channel you were previously watching.

Thinking of getting Comcast Tivo? I’d wait…

12 thoughts on “Tivo on Comcast Sucks”

  1. On behalf of Comcast, I would like to apologize for the inconvenience.

    I would like to reach out to my contacts to address this for you. If it okay with you, will you please reply with your contact information so that we may investigate the issue(s) further?

    Thank you in advance for giving us the opportunity to assist!

    Sincerely,

    Mark C.
    Comcast Executive Offices
    We_Can_Help@cable.comcast.com

  2. Wanted to follow up on this post. I think I may have been “pushed” a software update, as my Tivo service is now working better. Still slow, but much more stable now. Thanks to comcast for this. Hopefully they can work on the speed in upcoming revisions.

  3. I just opted for the comcast tivo service as well. My wife and I both used to have personalized favorites and now we can’t do that.

    The original set top box allowed me to choose things like spike/discovery/bbc/speed and when I hit “fav”, I could cycle to my favorites and only see what was on these particular channels (I had maybe 15 channels). Who wants/needs to scroll through EVERY channel to find something.

    I also realize that Tivo “revolutionizes” how one watches tv (/yawn), but now because I gave South Park a thumbs up, it wants to record Sponge Bob Square pants (WTF?!).

    The menus are slow and the guide is painful – but at least the guide is showing pip while listing 7 channels (versus the original set top that only did 3 or 4 unless you went full screen).

    /sigh

  4. Of course with Tivo HD you can’t get Comcast’s best part which is Channel One! You can’t buy movies or see past programs. My Tivo just quit and they don’t answer the phone – worse, their website is not interactive in support. They really don’t want to hear from their customers. My TIVO is about 4 months old, and since I can’t get a picture any response from the remote I think the next stop is the garbage pail. It is easily the worst product I have ever owned and their support is equally lousy.

  5. We had Patriot Media and we were forced to switch to Comcast. Since then, we’ve had nothing but problems. First of all, I use closed captioning because I like to watch TV in bed and don’t want to keep my hubbie up. I notice The Weather Channel had no CC on it. At first I assumed it was The Weather Channel and they told me that they had no issues with CC and told me to call my cable company. Comcast said they would check it out and two days later, The Weather Channel had closed captioning. Now our problem is with the TIVO. It pauses and pixilates constantly. I have two TIVO’s so I would find it highly unusual to have a problem with both at the same time. I’m extremely disappointed with Comcast and it’s quality of service. Another issue is that they insist on a service call to give me a cable card for my TIVO. Program the damn thing and mail it to me. Why does it take a service call to slide a cable card into the TIVO?

  6. PS The previous posters are talking about “Comcast” TIVO. Are they referring to a Comcast DVR or an actual TIVO brand DVR? If so, I don’t know if my above post is for this particular forum because I’m referring to a TIVO DVR.

  7. *sigh* Comcast is coming to replace the Comcast/Tivo box on Saturday….this will be my THIRD BOX IN LESS THAN A MONTH AND A HALF! Need I say more?

  8. Well my issue with comcast is that every time you order an adult feature the discription will talk about how nasty and how UNCENSORED it is.. Well then when you are ready for the ever popular “money shot” the screen fades and you no longer view the good stuff what is up with that?????

  9. Comcast exists because it has no one (or very few) able to challenge its monopoly status. That’s why they have little incentive to improve customer service. I wish they would take the money they spend on those commercials and use it to help their customers out!

  10. A fair warning about TiVo and why TiVo sucks.
    Short version: I paid for a lifetime subscription. TiVo cancelled my account, claimed I called and cancelled, and claimed they credited my account. I never called and cancelled my account and they never issued a credit to my credit card. Now I have a useless TiVo machine with no service and I’m out over $300.
    Details: I used to always brag about TiVo and have purchased 6 TiVo machines. I have been a TiVo customer for years and currently have three TiVo boxes “running.” I have to put quotes around running since TiVo took it upon themselves to turn off one of them, which I paid a lifetime subscription for. I received and email warning and I emailed back to TiVo and even attached screenshot showing I had a lifetime subscription and never received any response. The proceeded to shut off my box. I then had the pleasure of calling TiVo. Should you ever call them, be prepared to be on hold forever. After giving up on two previous occasions, I finally planned my day around it and was able to get through after about 20 minutes of being on hold. The customer service representative was less than helpful. He claimed I called and cancelled my account, which I had not. I explained I had a lifetime subscription and he insisted I cancelled my account and claimed my credit card was credited. My credit card was never credited and I explained that. He then claimed their records showed they issued me a credit and he blamed my credit card company and said I had to take it up with them.
    I called my credit card company and they confirmed I never received a credit from TiVo.
    I got online with TiVo, which still took about 30 minutes to get a representative. The guy looked at my account and agreed something did not look correct; however, he would have to send it to a supervisor to look at. Even though he did absolutely nothing to rectify the problem, except pass it along, he seemed helpful. He told me someone would call me and I asked if they would leave a message with a number I could call back without being on hold forever, since I don’t answer calls I don’t recognize, since they’re oftentimes sales calls. He said they would leave a number that was a direct line. Did they ever call and so much as leave a message? No.
    Bottom line: TiVo can take your money, claim you cancelled, claim they refunded your money, and leave you with a useless TiVo box and out hundreds of dollars. But they’ll make sure they wait a few months, so you don’t even have recourse with your credit card company. TiVo SUCKS.

  11. I made it clear, in my initial chat to get everything set up (the $99 2-year package) was to get my phone # ported over from Vonage. The rep in the chat said that it was underway. It wasn’t. I called in on 8/31, spoke with Operator LGY who said that there was an error & was going to resubmit the process & call me today, 9/4. He did not. I called in yet again today and spoke to a manager who said that he would have a rep call me back to get the port re initiated YET AGAIN. They did not. Comcast simply does not care about their customers. They lie, they overpromise, and they have simply forgotten what it means to provide customer service. I inquired about switching away from them at one point last year and all of the sudden when I hung up, my internet was disconnected and I went through 3 hours of troubleshooting to get it up and running again. They simply do not care, they are vindictive and retaliatory – THEY DO NOT CARE!!!!! If there’s a problem, they won’t call you back or email you. If they say they will follow up with you, THEY WILL NOT. THEY DO NOT CARE!!!!!!!!!!!!!!!!!!!!!! I am FINALLY making headway, after nearly 3 weeks since my initial setup, of getting my phone # ported over from Vonage. Unbelievable. Your story is absolutely terrible. I myself own a business and if I treated my customers this way, I would be out of business. They have grown bloated and fat and lazy…they try to trap you in voice mail and online chats so that they don’t have to actually talk to you, it’s ridiculous. A little secret I learned when calling in, press “0” 3x even after the voice prompt lady says “that’s not a valid option” and you’ll be directed to customer service. COMCAST SUCKS!!!!!!!! To further illustrate how sneaky they are: I always pay my bill on time and usually pay over what is due in the event that in some future month I might be able to skip a bill. I had a $66 credit on my bill. When I complained about all these problems (multiply so), they gave me a credit for one month of $125. But in doing so, they swallowed up my existing credit of $66. So basically, I’ve paid them $66 and they just conveniently “forgot about it”, thinking that I wouldn’t notice. UNBELIEVABLE GALL!!!! I totally WISH there would be a class-action lawsuit. I see these commercials about the “Comcast” guarantee and just laugh and shake my head, incredulous. And now they’re trying to hide behind the new name “XFinity” – like no one knows that that’s actually Comcast. Give me a break. Lord, PLEASE bring Verizon Fios to Seattle NOW and I will be customer NUMERO UNO.

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