By: scott

scott — Fri, 07 May 2010 01:58:50 +0000

A fair warning about TiVo and why TiVo sucks.
Short version: I paid for a lifetime subscription. TiVo cancelled my account, claimed I called and cancelled, and claimed they credited my account. I never called and cancelled my account and they never issued a credit to my credit card. Now I have a useless TiVo machine with no service and I’m out over $300.
Details: I used to always brag about TiVo and have purchased 6 TiVo machines. I have been a TiVo customer for years and currently have three TiVo boxes “running.” I have to put quotes around running since TiVo took it upon themselves to turn off one of them, which I paid a lifetime subscription for. I received and email warning and I emailed back to TiVo and even attached screenshot showing I had a lifetime subscription and never received any response. The proceeded to shut off my box. I then had the pleasure of calling TiVo. Should you ever call them, be prepared to be on hold forever. After giving up on two previous occasions, I finally planned my day around it and was able to get through after about 20 minutes of being on hold. The customer service representative was less than helpful. He claimed I called and cancelled my account, which I had not. I explained I had a lifetime subscription and he insisted I cancelled my account and claimed my credit card was credited. My credit card was never credited and I explained that. He then claimed their records showed they issued me a credit and he blamed my credit card company and said I had to take it up with them.
I called my credit card company and they confirmed I never received a credit from TiVo.
I got online with TiVo, which still took about 30 minutes to get a representative. The guy looked at my account and agreed something did not look correct; however, he would have to send it to a supervisor to look at. Even though he did absolutely nothing to rectify the problem, except pass it along, he seemed helpful. He told me someone would call me and I asked if they would leave a message with a number I could call back without being on hold forever, since I don’t answer calls I don’t recognize, since they’re oftentimes sales calls. He said they would leave a number that was a direct line. Did they ever call and so much as leave a message? No.
Bottom line: TiVo can take your money, claim you cancelled, claim they refunded your money, and leave you with a useless TiVo box and out hundreds of dollars. But they’ll make sure they wait a few months, so you don’t even have recourse with your credit card company. TiVo SUCKS.

By: Comcast Sucks

Comcast Sucks — Sat, 27 Dec 2008 10:00:08 +0000

Comcast exists because it has no one (or very few) able to challenge its monopoly status. That’s why they have little incentive to improve customer service. I wish they would take the money they spend on those commercials and use it to help their customers out!

By: lawman

lawman — Sat, 22 Nov 2008 06:14:44 +0000

Well my issue with comcast is that every time you order an adult feature the discription will talk about how nasty and how UNCENSORED it is.. Well then when you are ready for the ever popular “money shot” the screen fades and you no longer view the good stuff what is up with that?????

By: John

John — Thu, 13 Nov 2008 14:40:24 +0000

*sigh* Comcast is coming to replace the Comcast/Tivo box on Saturday….this will be my THIRD BOX IN LESS THAN A MONTH AND A HALF! Need I say more?

By: N. Smith

N. Smith — Sun, 26 Oct 2008 05:13:50 +0000

PS The previous posters are talking about “Comcast” TIVO. Are they referring to a Comcast DVR or an actual TIVO brand DVR? If so, I don’t know if my above post is for this particular forum because I’m referring to a TIVO DVR.

Comments on: Tivo on Comcast Sucks

By: scott

By: Comcast Sucks

By: lawman

By: John

By: N. Smith