So we have had Tivo on Comcast for a full month now and I have to say, it sucks. It’s terribly slow and often gets a green screen of death. Can you say beta? Seriously, what is Comcast thinking releasing this buggy POS? It give’s Tivo a bad name.
The most annoying bug is the aforementioned green screen, where the entire screen fills with a bright green color and stays that way, seemingly frozen. After many times rebooting when this happens, I have learned a trick to recover from it, at least on my DVR. It usually “green screens” when watching a hi-def signal. I have found if you type a non hi-def channel on the remote keypad, the TV will change to that channel and come out of the green screen state. Then you’ll be able to change back to the HD channel you were previously watching.
Thinking of getting Comcast Tivo? I’d wait…
{ 10 comments… read them below or add one }
On behalf of Comcast, I would like to apologize for the inconvenience.
I would like to reach out to my contacts to address this for you. If it okay with you, will you please reply with your contact information so that we may investigate the issue(s) further?
Thank you in advance for giving us the opportunity to assist!
Sincerely,
Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com
Thanks for the comment Mark. I will be in touch via email.
Thanks!
Wanted to follow up on this post. I think I may have been “pushed” a software update, as my Tivo service is now working better. Still slow, but much more stable now. Thanks to comcast for this. Hopefully they can work on the speed in upcoming revisions.
I just opted for the comcast tivo service as well. My wife and I both used to have personalized favorites and now we can’t do that.
The original set top box allowed me to choose things like spike/discovery/bbc/speed and when I hit “fav”, I could cycle to my favorites and only see what was on these particular channels (I had maybe 15 channels). Who wants/needs to scroll through EVERY channel to find something.
I also realize that Tivo “revolutionizes” how one watches tv (/yawn), but now because I gave South Park a thumbs up, it wants to record Sponge Bob Square pants (WTF?!).
The menus are slow and the guide is painful – but at least the guide is showing pip while listing 7 channels (versus the original set top that only did 3 or 4 unless you went full screen).
/sigh
Of course with Tivo HD you can’t get Comcast’s best part which is Channel One! You can’t buy movies or see past programs. My Tivo just quit and they don’t answer the phone – worse, their website is not interactive in support. They really don’t want to hear from their customers. My TIVO is about 4 months old, and since I can’t get a picture any response from the remote I think the next stop is the garbage pail. It is easily the worst product I have ever owned and their support is equally lousy.
We had Patriot Media and we were forced to switch to Comcast. Since then, we’ve had nothing but problems. First of all, I use closed captioning because I like to watch TV in bed and don’t want to keep my hubbie up. I notice The Weather Channel had no CC on it. At first I assumed it was The Weather Channel and they told me that they had no issues with CC and told me to call my cable company. Comcast said they would check it out and two days later, The Weather Channel had closed captioning. Now our problem is with the TIVO. It pauses and pixilates constantly. I have two TIVO’s so I would find it highly unusual to have a problem with both at the same time. I’m extremely disappointed with Comcast and it’s quality of service. Another issue is that they insist on a service call to give me a cable card for my TIVO. Program the damn thing and mail it to me. Why does it take a service call to slide a cable card into the TIVO?
PS The previous posters are talking about “Comcast” TIVO. Are they referring to a Comcast DVR or an actual TIVO brand DVR? If so, I don’t know if my above post is for this particular forum because I’m referring to a TIVO DVR.
*sigh* Comcast is coming to replace the Comcast/Tivo box on Saturday….this will be my THIRD BOX IN LESS THAN A MONTH AND A HALF! Need I say more?
Well my issue with comcast is that every time you order an adult feature the discription will talk about how nasty and how UNCENSORED it is.. Well then when you are ready for the ever popular “money shot” the screen fades and you no longer view the good stuff what is up with that?????
Comcast exists because it has no one (or very few) able to challenge its monopoly status. That’s why they have little incentive to improve customer service. I wish they would take the money they spend on those commercials and use it to help their customers out!